Reporting concerns about a child to a social worker

Concerned about a child?

We are all responsible for the care and welfare of children

If you are worried about a child or young person and think they may be being neglected or abused please contact one of our Social Work Assessment Teams based at the Area Social Work offices (below). If the child is at immediate risk ring the Police on 999. When our offices are closed call the Emergency Duty Team - 01454 615165.

Phonelines for all our offices are open Monday - Thursday 8.30am - 5pm and Friday 8.30am - 4.30pm.

Area Social Work offices

Social Work Assessment Teams and Area Social Work Teams are based in these offices.

East / Central Bristol - Welsman, Princes Street, St Pauls, BS2 9JA
View East/Central office map
Telephone - 0117 903 6500
Fax - 0117 903 6789

South - Broadwalk (Knowle) - Broadwalk, Knowle, BS4 2QY
View South - Broadwalk office map
Telephone - 0117 903 1414
Fax - 0117 353 2202

Opening hours for visitors: Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm

North Bristol - Ridingleaze, Lawrence Weston, BS11 0QE
View North office map
Telephone - 0117 903 8769
Fax - 0117 903 8767

South - Symes House (Hartcliffe) - Symes House, Hartcliffe, BS13 0EE
View South - Symes House office map
Telephone - 0117 353 2200
Fax - 0117 353 2202

Opening hours for visitors: Monday, Tuesday and Thursday 9.00am to 5pm, Wednesday 10.30am to 5pm and Friday 9am to 4.30pm.

Email: childprotection@bristol.gov.uk  (This email should not be used to report concerns in an emergency or to share sensitive information). 

Other numbers that you can call are:

• Police Child Abuse Investigation Team (CAIT): 0117 945 4320
• NSPCC 24 hour Helpline: 0800 800 5000 (free from a landline)
• NSPCC Asian Languages Helpline: 0808 800 5000 (free from a landline)
• NSPCC Text helpline: 85888 (service is free and anonymous)

In an emergency (Fire/Ambulance/Police) call: 999/112

Police: Non emergency number: 101

City-wide teams and services in Bristol

These teams provide more specialist support to children and young people across the city.

Children in Care Teams - Avonvale Road, Redfield, BS5 9RH
View Avonvale Road office map
Telephone: 0117 353 4100
Fax: 0117 353 4102

Care and After Service - Avonvale Road, Redfield, BS5 9RH
View Avonvale Road office map
Telephone: 0117 353 4170
Duty: 0117 353 4176
Freephone: 0800 694 0168 (may not be free from a mobile phone check with your service provider)
Fax: 0117 353 4102

Disabled Childrens Service - 5 Knowle Health Park, Downton Road, Knowle, Bristol BS4 1WH
View Knowle Health Park office map
Telephone: 0117 903 8250
Minicom: 0117 903 8255
Duty Desk: 0117 903 8260 (for referrals to the Disabled Childrens Service)
Fax: 0117 903 8254 

Bristol Children's Hospital Social Work Department - Bristol Royal Hospital for Children, Paul O'Gorman Building, Upper Maudlin Street, Bristol BS2 8BJ
View Bristol Royal Hospital for Children office map
Telephone: 0117 342 8900
Fax: 0117 342 8909

St Michael's Hospital Social Work Department - St Michael's Hospital, Southwell Street, Bristol BS2 8EG
View St Michael's Hospital office map
Telephone: 0117 342 5259
Fax: 0117 342 5260

Southmead Hospital Social Work Department - 1st Floor, Beech Building, Southmead Hospital, Westbury on Trym, Bristol BS10 5NB
View Southmead Hospital office map
Telephone: 0117 959 5750
Fax: 0117 959 5692

Do you work with children?

Anyone who works with children has a role in safeguarding and child protection. If you have any concerns you can seek advice and information from a Social Work Assessment Team (above). Further information and guidance is available in the section 'BSCB - for Professionals' or 'South West Child Protection Procedures' (see links top right).