Contact Bristol City Council

How you can contact us to get the services you need by online form, email or phone.

Average call waiting times are currently just under 10 minutes.

We are seeing a large number of calls across our telephone services. At peak times the wait time can be significantly more.

Please use our online services if your call isn't urgent.

We're sorry for the inconvenience.

For Deaf people only

Contact us using BSL interpreter or by using Textphone, Texmee, or Relay UK Service.

  • Sign Video BSL interpreting: Monday to Friday, 9am to 5pm, you'll need a computer or laptop with a webcam, tablet or smartphone and a broadband connection or a 3G/4G data plan on your mobile device
  • Textphone 0208 964 6345
  • Smart phone app: Texmee, available on the app store
  • RelayUK app for your smartphone or computer

From 31 March 2024 the Textphone, Texbox and Texmee service will be replaced by the Relay UK service. Further infomation on the Relay UK service can be found at Relay UK.

Adult care social services (Care Direct)

Help and advice with adult care, report abuse of vulnerable adults.

Bins, recycling and street maintenance

Recycling and bin collections, maintenance of roads and pavements, street lighting, graffiti and fly-tipping, street litter.

Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.

Business rates

Make a payment, apply for small business rates relief or charitable relief, moving property, advice and enquiries.

Bus passes and disabled parking permits

Apply for a blue badge or disabled parking bay, travelcard enquiries.

Children and families services

Help and advice with children and families, report any concerns about a child or young person.

Children and families - online services
Call 0117 903 6444

Citizen Service Points: face-to-face

Citizen Service Point

Clean Air Zone 

Council housing

Pay your rent, tenancy enquiries, anti-social behaviour, repairs, caretaking.

Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.

Out of hours, for emergencies only, 6pm to 8.30am call 0117 922 2050.

Council tax

Pay your bill, apply for council tax benefit, single adult discount, disabled band relief, moving house, advice and enquiries.

Electoral services

  • Voting and elections: online services
  • By post: Electoral Services, Bristol City Council, B Bond Warehouse (5th Floor), Smeaton Road, Bristol, BS1 6XN
  • In person: CYPS Reception, B Bond, Smeaton Road, Bristol, BS1 6XN
  • Call: 0117 922 3400

Our office hours are 9am to 4.30pm, Monday to Thursday and 9am to 4pm, Friday.

Highways

Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.

Home Choice Bristol

Bid for a property, advice and enquiries.

Home Choice Bristol website

Homelessness prevention

Find out how we can help you if you're homeless or think you might be homeless in the future.

Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.

Housing benefit and council tax reduction

Work out how much you'll get, make a new claim, report a change of circumstances, pay a benefit overpayment, enquiries.

Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.

Jobs and recruitment

You can apply for jobs on our jobs site.

For more information about a role or the application process, email hr.advicecentre@bristol.gov.uk

Legal services

Address for the service of legal documents, claims and letters before claim:
Legal Support, PO BOX 3399, Bristol, BS1 9NE

Email service.legal@bristol.gov.uk

For legal services queries, email legal.support@bristol.gov.uk

Leisure

Find out about leisure facilities in Bristol.

Museums, parks, sports and culture.

Libraries

Pest control and dog wardens, pollution and public safety

Report anti-social behaviour, noise and other pollution, risks to public health and safety (such as food risks), issues with pests or dogs

Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.

Planning and building regulations

Advice and enquiries.

Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.

Register office

Get replacement certificates, register a birth or death, register a marriage or civil partnership.

Births, deaths, marriages and citizenship - online services

Email register.office@bristol.gov.uk

Call 0117 922 2800

Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.

Fax 0117 903 8877

Bristol Register Office (Main Office), The Old Council House, Corn Street, Bristol, BS1 1JG. 

The entrance is on Broad Street.

Opening times:

  • Monday, Tuesday, Thursday and Friday 9am to 4pm
  • Wednesday 10am to 4pm. 5pm to 7pm, for appointments only
  • Saturday mornings appointment only

Southmead Hospital (Branch Office), Brunel Building, Southmead Hospital, Bristol, BS10 5NB.

The office is on the ground floor, next to the cash machine near the second coffee shop.

Opening times - appointment only:

8.30am to 4pm, Monday to Friday.

Residents' parking permits

Information about Resident Parking Schemes and how to apply.

Schools

Transport and streets

Report road and pavement maintenance issues and blocked drains.

Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.

Press, public relations and media (PR)

Email press enquiries to: newsdesk@bristol.gov.uk

Office hours are 9am to 5pm, Monday to Fridays excluding Bank Holidays. For press only out of hours enquiries, call 07467 335790.

Council tenants out of hours, for emergencies only, 6pm to 8.30am call 0117 922 2050.

Newsroom 

Complaints, comments and compliments

Please see our complaints pages.

Postal address

Bristol City Council, City Hall, PO Box 3399, Bristol BS1 9NE 

General enquiries (main switchboard)

Call: 0117 922 2000

Phone lines are open 8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm Friday.

Email or online forms are listed for each service.

For anything not listed above, email: customer.services@bristol.gov.uk

Tell us about a problem with a form, page or online account