We aim to give all our customers a good service, but sometimes we make mistakes. If you're unhappy with something we've done, please let us know. There's no charge for making a complaint or sending us feedback.
Complaint forms will time out after 60 minutes. If you're planning on spending longer than that completing the form, make sure you keep a copy so you do not lose the details of your complaint.
Choose the service you want to make a complaint or give us feedback about.
On-going complaint
If you have an on-going complaint, please email complaints.feedback@bristol.gov.uk
Privacy statement: what we do with your personal data
Read our privacy statement to see what we do with your personal data.