Report a repair

Report a problem with a council home or communal area in a block of flats.

Before you start

You should know that:

some minor repairs are your responsibility. Check your repairs rights and responsibilities
you need to pay for repairs caused by accidental damage, misuse or neglect. Find out more about chargeable repairs

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

All emergency repairs need to be reported by phone, using the phone numbers below.

Some examples of emergency repairs are:

a health and safety risk, like smashed glass or an electrical hazard
a security risk, like a problem with the main entrance to your property such as insecure external window, door or lock
total or partial loss of electric power
unsafe power or lighting socket or electrical fitting
total loss of water supply (not partial loss)
total or partial loss of gas supply
blocked flue to open fire or boiler
no heating or hot water
blocked or leaking foul drain, soil stack or toilet
toilet not flushing, if there is only one toilet in property
leak from a water pipe, tank or cistern

If you're reporting an emergency repair then you'll need to call us:

Report damp, mould or a non-emergency repair online:

We aim to assess your report within 4 weeks.

We aim to process your request within 5 working days.