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What you told us at feedback events and what we've done.
SEND survey 2021
Earlier this year we did a survey of over 200 parent carers with SEND And You (SAY) and the Bristol Parent Carers forum.
The aim was to gain insight into the experience of children and young people with special educational needs and disabilities (SEND) in education, and their families' experience with the overall Education, Health and Care (EHC) plan process.
This was the second annual survey and is used to help shape the new SEND Partnership Plan and help us continue to improve SEND services in Bristol.
We've written a report of the findings and a statement of what we're going to do.
pdf Read the Parent and Carer consultation report 2021 (818 KB) .
pdf Read the SEND Partnership response to survey findings 2021 (184 KB) .
Your feedback
Listed below is the feedback you gave us and our responses.
We want to know how the Education, Health and Care (EHC) Needs Assessment process works
To support you in the Needs Assessment process, we are working to allocate families to an Assessment Coordinator early on.
However, because of the number of requests it's not always possible to allocate at the start of the process.
The Assessment Coordinator will:
- explain the process
- talk you through the next steps
- coordinate the assessment process with all professionals
- keep you updated on the progress being made
If you have any questions or concerns at any time, contact your Assessment Coordinator.
If you haven't been assigned an Assessment Coordinator, contact the SEND team:
- email: SEN@bristol.gov.uk
- phone: 0117 922 3700
Find out more about the EHC needs assessment process.
We want to know how the Annual Review process works
Every school, post-16 education provider and child or young person with an EHC plan will be allocated with a Senior Inclusion Officer.
A Senior Inclusion Office is your long-term case worker. You can contact them with any concerns or questions you have about your EHC plan.
This year, Senior Inclusion Officers haven't been able to meet every family face-to-face because of the Covid-19 restrictions in place.
However, they are available to support you over the phone, or via Zoom or Microsoft Teams.
The Senior Inclusion Officers are working with education providers and SENDCOs to make sure:
- annual reviews are held in time
- reports are requested from the professionals named in the EHC plan in advance of the meeting
- professional reports are shared by the school with families at least two weeks before the review
The Senior Inclusion Officer will work with you to make sure a decision and final plan is sent to you within statutory timescales.
If you have any questions or concerns, contact your Senior Inclusion Officer or the main SEND Team:
- phone: 0117 922 3700
- email: SEN@bristol.gov.uk
Find out more about annual reviews.
We want to find out who our statutory SEND team case worker is
Every child with an Education, Health and Care (EHC) plan and school in Bristol have an assigned case worker.
You can find which case worker has been assigned to your school by contacting your school, or the SEND team:
- phone: 0117 922 3700
- email: SEN@bristol.gov.uk
If you've requested an EHC Needs Assessment, you will be allocated an Assessment Coordinator during the process.
If an EHC plan is issued, you will receive an email to confirm who your Senior Inclusion Officer is, with their email address and telephone number.
We want timeliness of EHC Needs Assessments improved
Bristol's SEND team have been working with families, schools and other professionals to improve the timeliness of processing EHC Needs Assessments.
We have improved our processes so that we work closely now with health, social care and education services.
While we aim to complete assessments within 20 weeks we are also, at the same time, working on legacy cases, which are over the 20 week process timescale.
We want an alternative to Proofpoint
We use Proofpoint to protect your data and information when we email you.
However, we are aware of the issues it can cause you in accessing emails.
We're introducing a new email protection system called Encrypt.
Your case worker will ask if you prefer to be emailed with either:
- Proofpoint
- Encrypt
- password protection on attached documents
If you choose password protection, you will receive a second email to confirm the password.
This will make sure the emails we send you are easily accessible but also secure.
Independent help and support service
Find free, independent information, advice and support from SEND And You (SAY).
- website: SEND And You (SAY)
- email: support@sendandyou.org.uk
- phone: 0117 989 7725
Regular events for young people, parents, carers and interested members of the community.
Findings from EHC plan and annual review audits done between December 2020 and February 2021.
EHC plan and annual review audits
Each month, we do:
- 5 education, health and care (EHC) plan audits
- 5 annual review audits
EHC plan and annual review audits aim to understand the child or young person’s journey through the EHC plan or annual review process. Audits help improve the process by identifying what we’re doing well and what we need to improve.
These findings are for EHC plans and annual review audits completed between December 2020 and February 2021.
The EHC plan process
What we're doing well
- Most parents and carers felt involved in the EHC plan decision-making process and were happy with the final content of the EHC plan.
- Most parents and carers felt that the right support was in place for their child at school.
- Most parents were happy with the final content of the EHC plan.
- Almost half of all EHC plan and annual review audits were graded good or outstanding.
What we need to improve
- The child or young person's voice in the EHC plan process. However, audits have identified an improvement in this area.
- We need to simplify the EHC plan process and explain it more clearly.
- We're working to improve the timeliness of educational psychology, health and social care contributions to the EHC plan process.
- We're working to improve the quality of children and young people's health contributions to the EHC plan process.
- We're developing our equality strategy to make sure everyone can access the the EHC plan process.
The annual review process
What we're doing well
- All parents interviewed said they received the annual review paperwork before the annual review meeting. All parents said that they had enough time to read it before the meeting.
- Almost all parents interviewed said that they felt involved with the annual review process and any decision being made for their child.
- Case note quality has significantly improved from previous annual review audits.
What we need to improve
- Primary and secondary schools need more training and support on the annual review process to improve quality and timeliness.
- We're working to make sure that all schools and colleges know which children and young people’s EHC plans are due to be reviewed in the coming term.
- We're working with the NHS to improve contributions to annual reviews for children and young people with complex health needs.
- We're working to simplify and improve annual review paperwork, so that it’s easy to understand.
- We're developing our equality strategy to make sure everyone can access the annual review process.
Our progress with tackling the areas for improvement in the Ofsted/Care Quality Commission inspection.
The Ofsted/Care Quality Commission inspection findings of SEND services across Bristol's local area were published at the end of last year.
The inspection highlighted areas for improvement, as well as calling for a joint action plan with partners to deliver rapid progress and long-term change for families and young people with SEND.
You can follow our progress and find updates about our next steps here.
15 June 2023: Bristol SEND Accelerated Progress Plan
document Bristol SEND Accelerated Progress Plan (195 KB) .
Between 3 and 7 October 2022 Ofsted and the Care Quality Commission inspected Bristol again to understand whether enough progress had been made in addressing each of the 5 areas of significant weakness.
The revisit report found that the local area had made enough progress in addressing 4 of the 5 areas. It also told us that the difficult relationships with parents and carers found at the last inspection had continued and that this still affected the quality of co-production between area leaders and parents and carers.
The document Bristol SEND Accelerated Progress Plan (195 KB) sets out how:
- we aim to address this area of weakness
- how Bristol’s local area SEND governance can assure itself and the Department for Education that progress is being made at a sufficient pace and providing the necessary impact
We will also continue to make progress in all 5 areas identified in 2019 as needing improvement.
23 November 2022: Ofsted and CQC Inspection revisit report
In October 2022, Ofsted and the CQC carried out a local area special educational needs and disabilities (SEND) revisit.
pdf Read the full report detailing the findings of the revisit (128 KB) .
We fully accept and welcome the findings of the report, which recognises that Bristol and the local area have improved SEND services.
Bristol City Council (BCC) and local area partners, including health, will now work with the Department for Education (DfE) and NHS England to determine next steps.
20 September 2022: Notification of special educational needs and disabilities (SEND) local area re-visit
Bristol City Council and Bristol, North Somerset, South Gloucestershire (BNSSG) Integrated Care Board (ICB) local area SEND re-visit took place over three days, beginning Tuesday 4 October.
The purpose of the re-visit was to determine whether the local area has made sufficient progress in addressing the five areas of significant weakness detailed in the Written Statement of Action (WSoA):
- lack of accountability of leaders at all levels, including school leaders
- inconsistencies in timeliness and effectiveness of the arrangements for the identification and assessment of CYP with SEND
- dysfunctional EHC plan process, and inadequate quality of EHC plans
- the underachievement and lack of inclusion of CYP with SEND, including the high rates of persistent absenteeism and fixed-term exclusions
- the fractured relationships with parents and carers, lack of co-production and variable engagement and collaboration
After the re-visit
The lead HMI is responsible for writing the re-visit letter and submitting the evidence to Ofsted shortly after the re-visit ends. The Care Quality Commission (CQC) inspector will contribute to the process of finalising the re-visit letter. It is the inspection team that reaches the judgements.
If a local area is making insufficient progress in addressing any of the areas of significant weakness, it is for the Department for Education and NHS England to determine the next steps. This may include the Secretary of State (SoS) using their powers of intervention. Ofsted and the CQC will not carry out any further re-visits unless directed to do so by the SoS.
You can find out more about UK Government guidance on re-visits to local areas on GOV.UK.
5 November 2021: Written Statement of Action update
The Written Statement of Action (WSoA) sets out the aims to improve key areas in 4 month periods, which are described as ‘milestones'.
The final milestone was in July 2021.
The pdf WSoA progress report (306 KB) sets out the progress made against the July 2021 milestone
25 May 2021: Education, health and care (EHC) plan and annual review audit update
We do monthly audits on EHC plans and annual reviews. Audits identify what we're doing well and what we need to improve in the EHC plan and annual review process.
The EHC plan and annual review audit update includes the progress so far, and has more information about:
- the EHC plan and annual review audit process
- what we're doing well
- what we need to improve
20 January 2021: Written Statement of Action update
The Written Statement of Action (WSoA) sets out the aims to improve key areas in 4 month periods, which are described as ‘milestones'. The second milestone was November 2020.
The pdf second WSoA update (183 KB) sets out the progress made against the November 2020 milestone.
18 January 2021: Take part in our SEND surveys
Two surveys are being held to ask for feedback from our SEND service users.
This is so we can understand what they'd like to improve and what is working for them.
Both surveys are open from 18 January to 5 March.
22 September 2020: Written Statement of Action update
The Written Statement of Action (WSoA) sets out the aims to improve key areas in 4 month periods, which are described as ‘milestones'. The first milestone was July 2020.
The pdf accessible WSoA update (285 KB) sets out the progress made against the July 2020 milestone.
The pdf full WSoA update (455 KB) includes the progress made and has more information covering:
- data reliability
- EHC plan statutory process
- numbers and timeliness of EHC plans issued in 2020
- Autumn priorities
21 May 2020: You Said We Did report
From December 2019 to the end of February 2020, parents and carers were asked for their views and ideas to shape Bristol's Written Statement of Action.
This pdf You Said, We Did report (596 KB) sets out the feedback we received and explains how we have responded within the Written Statement of Action.
20 April 2020: Written Statement of Action
The Written Statement of Action (WSoA) is the detailed plan to improve key areas identified in the Ofsted/CQC inspection report, which was published at the end of last year.
Ofsted's letter confirms that the WSoA demonstrates the local area's commitment to address all areas of concern by working with parents and carers, the area's clinical commissioning group and a range of partners and stakeholders which includes schools, health services and social care.
5 February 2020: Take part in our SEND surveys
Two surveys are being held to get feedback from our SEND service users.
This is so we can understand what they'd like to improve and what is working for them.
Both surveys are open from 4 February 2020 to 20 March 2020.
27 January 2020: Have your say on the SEND improvement plan
A scrutiny meeting will be held on Monday 3 February to listen views on SEND provision in Bristol.
The public are invited to ask questions and submit statements which will be used to inform the Written Statement of Action (WSoA) required by the recent Ofsted/Care Quality Commission (CQC) inspection of SEND in the local area.
14 January 2020: Bristol City Council announces proposed SEND budget boost for 2020/21
Bristol City Council is proposing to increase its Special Education Needs and Disability (SEND) budget by over £1.3m.
Key points in papers published last week, ahead of the Schools Forum in Bristol, include an increase in national government funding for SEND in Bristol and the council's proposal to move additional funding into SEND.
20 December 2019: Inspection findings of Bristol City Council's Special Education Needs and/or Disability (SEND) services published
The report highlights areas for improvement and calls for local area partners to jointly create an action plan to deliver rapid progress and long-term change across SEND services for Bristol's children and young people.
Councillor Helen Godwin, Cabinet Lead for Children said for too long children and young people in the city with SEND have been let down.
20 December 2019: Ofsted and CQC inspection SEND report
Earlier this year (2019), Ofsted and the Care Quality Commission (CQC) carried out an inspection of local area special educational needs and/or disabilities (SEND) provision.
pdf Read the report detailing the inspection's findings. (173 KB)
We fully accept the overall findings of the report, which highlights areas we can build on and where we must improve.
We know that the findings of the report will not come as a surprise to the parents and carers of children and young people with special educational needs and/or disabilities, who demand and deserve better support.
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