- For residents
- Schools, learning and early years
- Adult courses and learning
- Subsites
- Housing landlord services
The Business Innovation teams support change by working to enable the wider Housing and Landlord Services to deliver better outcomes to our residents, through the provision of data, intelligence and specialist skills.
The teams consist of five areas:
- Policy and Practice, where officers lead on developing strategies, practices and policies for the service, in line with national and local priorities and objectives.
- Business Systems, where Analysts work alongside the individual service teams, to provide expert advice and ensure that the systems are meeting their requirements. They investigate system issues, monitor performance and plan and coordinate system upgrades.
- Tenant Engagement, where Tenant Participation Project Officers and Engagement Support Officers, support resident involvement with Bristol City Council. This includes a range of activities to engage and involve council tenants with the development and continuous improvement of the Housing Service and of the wider community.
- Training, where Training Officers provide training and support on council housing policy, procedure and business systems, and support learning and development within Housing and Landlord Services.
‘Responsive Repairs’ doesn’t just mean carrying out repairs rapidly and efficiently, it also means being fully responsive to residents’ needs and preferences. Our Responsive Repairs service is based around providing local services, that are inclusive, accessible, safe, and secure.
Ultimately helping us meet our promises, and the needs and preferences of our residents. To achieve this the Responsive Repairs service has a dedicated workforce of over 430, across 12 teams, and the support of several external contractors.
The collaborative working has enabled Responsive Repairs to offer easy access for residents to use our services and this has helped to minimise inconvenience.
Responsive Repairs has always understood the value of having a strong resident voice and placing residents at the heart of everything we do. During the delivery of our repairs, we work closely with our elected members and communities to understand how residents want to interact with our service and operatives. We then continuously build this into our services, such as our Responsive Emergency Out of Hours Service (provided 24 hours, 7 Days a week, 365 Days a year).
The Responsive Service consists of dedicated multidisciplinary trained and technical teams that working collaboratively, be that remote, on site or at our Sandy Park Depot as follows:
- plumbing
- carpentry
- electrical
- gas
- general Trade
- technical Support
- repair Coordination
- response and Re-let surveying
- financial and General Business Support
The Responsive Repairs service carries out day-to-day repairs with the aim of completing these correctly the first time and designed around the needs of residents as well as assets. For example, this could include a property that is tenanted or an empty property (void) where we carry out refurbishment works to bring them back to a quality lettable standard.
In repairing and maintaining of our properties, this helps make sure that the Bristol City Council’s housing stock, remains safe, secure, and are habitable. Most importantly that they provide a home that tenants can be proud of.
The Planned Maintenance service look after all the safety testing, maintenance, improvement and replacement projects and programmes, to ensure homes are warm, safe and secure.
This includes:
- installing new kitchens, central heating, windows, roofs and electrical wiring
- repairing and painting, or cladding the outside of your home or block
- repairing, painting and improving communal areas including upgrades to lifts, laundries, wiring, door entry systems and fire safety improvements
Work areas in our service include:
- external Maintenance, including roofs and windows
- fire Safety
- kitchen and Rewires
- major Refurbishment Projects
- communal and Domestic Heating and Gas Servicing
- domestic Electric Testing and repairs
- mechanical and Electrical services to blocks
- conversions, and specialist refurbishment works
- environmental improvements to blocks and estates
Roles are varied and range from the management of projects, programmes and contractors, liaising with residents, project management, surveying and engineering roles, construction safety, technical support, and strategy and planning roles.
Our welfare rights (benefits) and money (debt) advice service focused on homelessness prevention, working with people who live in supported housing, hostel accommodation or are receiving housing related floating support. The service works with a range of vulnerable groups.
The overall aims of this team is to maximise people’s household incomes and to reduce, help manage or end their debts. This results in reduced poverty, reduced need for home or residential care and, of course, homelessness prevention.
The Housing Related Support Services team consists of six areas where the focus of the work is client facing, working alongside vulnerable service users to prevent homelessness. Each team is made up of Support Workers, managed by Co-ordinators and Senior Support Workers, who help to develop or sustain a person’s ability to live independently, maintain independence and prevent homelessness. These teams work with vulnerable people in their own homes, or in the community, providing housing related support and advice relating to complex substance abuse, mental health, as well advice for deaf, blind and deafblind adults so they can become as independent as possible.
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- Schools, learning and early years
- School admissions
- School closures
- Find a school
- School term and holiday dates
- Early years and childcare
- Special educational needs and disability
- Education outside mainstream schools
- Free school meals and school travel support
- Adult courses and learning
- Information for young people in Bristol
- Children in care or previously looked after children
- Governing schools and academies
- What the council spends on schools
- Complain about a school