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What the Bristol Operations Centre is, what services is provides, who it collaborates with.
What the Bristol Operations Centre is
The Bristol Operations Centre is a multi-purpose centre that opened in October 2017. It operates operates around the clock, every day of the year. It has incorporated four control rooms:
- the council's Emergency Control Centre
- the Traffic Management Control Centre
- Community Safety (CCTV)
- the First West of England Bus Control Room, which co-ordinates bus services across the region
What services the Bristol Operations Centre provides
A large part of the facility's role is managing the city's traffic network and monitoring the traffic flow around Bristol. Local bus operator First West of England works alongside the council's traffic management team to provide greater reliability in public transport services.
The teams utilise CCTV cameras around the city and provide an emergency response service through alarm, security and lone worker monitoring.
Telecare monitoring is also delivered by the Operations Centre through Bristol Careline and enables people to remain independent in their own homes by providing person-centred technologies.
In order to manage the range of services provided, the centre has been built around an advanced communication platform that links into the city's high speed fibre network. This will allow the centre to explore communications developments that could one day enhance our services.
The Operations Centre can also act as a tactical and strategic group venue in the event of a major emergency. It has already proven invaluable in managing emergency incidents, event response and co-ordination. This involves multi-agency working which is greatly strengthened by the capabilities of the integrated space as well as the smart city technologies used to run it.
Excelling at emergency planning
According to Andrew Everitt, Head of Exercising at the Cabinet Office Emergency Planning College:
“The new operations centre in Bristol is world class and provides an enviable facility for diverse responder organisations to work together in managing all types of incidents and events, from response through to recovery.
Its multi-functional nature will also ensure that responder organisations have enhanced capabilities at their finger- tips.
Interoperability sits at the core of good emergency management and this new facility has been designed with this in mind.”
Who the Bristol Operations Centre collaborates with
The team at Bristol Operations Centre regularly works with a range of external agencies. It delivers services directly on behalf of:
- Bristol City Council
- our neighbouring authorities
- clients nationwide
Our relationship with emergency services is integral to our operational practices. It ensures that we can keep communities safe, happy and moving.
We have an active working partnership with WECA (the West of England Combined Authority) and are experimenting in future technologies such as 5G connectivity.
Bristol: a Smart City leader
The award-winning Bristol Operations Centre is part of Bristol's strong Smart City focus. It's a state of the art, multi-purpose space that aims to improve city living through the use of innovative technology.
The Operations Centre will provide a platform of enhanced connectivity to ensure our services are truly meeting the needs of Bristol's citizens.
Bristol is Open (BiO)
Bristol is Open (BiO) is helping to realise our Smart City ambition. Bristol is Open is an experimental Research and Development broadband, wireless and high performance computing infrastructure that takes the lab to the streets.
BiO facilitates innovative ways to address urban challenges such as mobility, energy efficiency and the ageing population.
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£37,336 to £39,186 plus benefits
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We have the following opportunities:
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Full time (37 hours per week), permanent
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Shift pattern: 2 weekly
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The day shift pattern is:
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7.30am to 7.30pm for the full time post, Monday, Tuesday, Friday, Saturday Sunday, Wednesday, Thursday
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Includes weekend and Bank Holiday working
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After successful completion of the probationary period and reaching the necessary standards, this post could work from home 50% of the time.
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This role offers the potential for career progression opportunities into permanent, higher graded roles within our operations centre.
We are seeking to recruit a Team Leader.
This exciting opportunity has come up at the Bristol Operations Centre; Bristol City Council’s multi-functional and innovative 24/7, 365 city control centre.
We are looking for an enthusiastic and competent Team Leader to be part of the Bristol Operations team.
You will be determined and able to:
- ensure effective day to day service provision within the Operations Centre
- lead a team by providing effective supervision and specialist technical support to staff and advice to customers
- achieve optimal and timely resolution of complex and/or escalated queries, including complaints
We are looking for someone who:
- has experience in leading and motivating teams, and ensuring KPIs and quality standards are maintained
- has a background in control rooms, call centres or telecare / tech enabled care, and who is experienced working in a regulated environment
- can work collaboratively and lead by example in a dynamic and diverse team to ensure targets are met
- can gather accurate data and interpret it to inform decision making
- has excellent communication skills, including report writing, questioning, and listening, empathy, and can keep calm under pressure and deal with challenging and complex situations
- is committed to providing excellent services to the people of Bristol and beyond and keeping Bristol safe and healthy
The Bristol Operations Centre, situated in the heart of the city, delivers ‘critical’ services 24/7/365 from a modern, regulated, and secure environment to a range of internal, external, public, and private customers.
Services include:
- Public Space CCTV monitoring for Bristol and beyond
- CCTV monitoring for Car Parks and Metrobus Emergency Help Points
- Telecare monitoring and other Tech Enabled Care Service Nationally
- Security Alarm monitoring
- Lone working solutions
- Out of hours Emergency call handling
- Traffic and Bus Lane Enforcement
- City-wide incident response and management
- Concierge and other housing support services
Training: comprehensive training will take place over the probation period.
Flexi time does not apply to this post and you will be office based but able to work from home on occasions.
Note this job is not suitable for job share.
You will be working in a 24/7 emergency critical response environment, with the requirement to work across different shifts patterns.
You would also be expected to attend monthly Team Meetings, which might be out of your shift pattern. You would receive TOIL for this time.
How to apply
If you share our values and are ready to be part of our exciting journey, click the Apply button below.
Apply for the Emergency Operation Centre Team Leader role
To be shortlisted for interview, you'll need to demonstrate how you meet each of the essential criteria in the person specification within the Further information section of your application.
On occasion we receive high numbers of applications. We may then shortlist against the desirable criteria along with the essential criteria. Please demonstrate how you meet these in your application.
For more information please contact Amy Kedward on amy.kedward@bristol.gov.uk or operationcentre@bristol.gov.uk
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
We're Bristol City Council, a vibrant local authority responsible for providing services to the 450,000-strong population of Bristol.
We provide hundreds of day-to-day services, from being a landlord, providing social care and running our museums and parks, we deliver a diverse range of services to support people who live and work in Bristol, and people who visit the city too.
Read about our corporate values and behaviours.
Bristol is a successful city with much to be proud of but, like all cities, we have our challenges. The city's success does not reach everyone living here and this brings some difficult issues.
Through the One City Plan Go to https://www.bristolonecity.com/ (opens new window), we are working with partners towards an ambitious shared vision for 2050 of being a fairer, healthier and safer Bristol, a city of hope and aspiration that includes everyone in the city's success.
We're looking for innovative and talented individuals who can help us achieve this vision and the promises we've made in both our Corporate Strategy and Equality and Inclusion Strategy. We want people who share our values and commitment to serve the city, its communities and citizens.
It's a great time to join us - we're changing how we deliver our services, ensuring the council is one that people are proud of and which delivers its priorities to high standards.
We need dynamic people from a diverse range of backgrounds who are keen to work in a fast-paced environment to help empower people to live successful and independent lives as part of their community.
We're looking for people as vibrant, as inspiring and as unique as the city of Bristol itself.
It's no surprise that Bristol is consistently rated as one of the best places to live and work in the UK.
Join us and you'll get more than a challenging job; you'll enjoy all the benefits of living and working in one of Europe's most vibrant and best-located cities.
Our international reputation as a centre of culture and place to visit has grown dramatically in recent years, partly thanks to the council-led regeneration of the city centre and historic Harbourside.
With great architecture and stunning views, a host of cultural attractions and a great range of places to eat and drink, the city welcomes over nine million visitors every year.
It also offers one of the country's widest selections of music, multimedia and performance venues, nightclubs, art galleries, museums and historic buildings.
Bristol can provide a shopping experience to suit every taste and pocket. The best-known high street names can be found in the heart of the city's £500 million Cabot Circus development. We have more independent shops than any other major city and if you head to vibrant locations like Park Street, Whiteladies Road, Gloucester Road, Clifton Village and the historic St Nicholas Market, you'll find just the unusual and individual gift you were looking for.
In and around the hustle and bustle of the city, Bristol boasts over 400 gardens and parks, ideal for walking, cycling and relaxation.
As well as all this, and more, Bristol is within easy reach of some of Britain's most stunning landscapes, such as the Cotswolds, Cheddar Gorge, Stonehenge and Somerset, Devon and South Wales countryside and coast.
It's easy to get to the rest of the UK and Europe from Bristol; of all the major UK cities, it's the nearest to London and has unrivalled rail and motorway links, not to mention one of the country's fastest growing international airports.
Its green and blue spaces, compact nature and diverse, village-like communities make it a great place to live and visit.
You can find out more about Bristol's attractions at our tourism website, Visit Bristol, and there's a wide range of information about the city on the Bristol City Council website.
Help keep our Bristol communities safe, happy and moving
We're recruiting for Emergency Operations Centre officers and Telecare officers to join our team within the Bristol Operations Centre. Our award-winning Bristol Operations Centre is a state of the art, multi-purpose space that aims to improve city living through the use of innovative technology.
We're open all day, every day of the year, operating across four main services:
- the council's Emergency Control Centre
- the Traffic Management Control Centre
- Community Safety (CCTV)
- the First West of England Bus Control Room which co-ordinates bus services across the region
The work we do is critical to making sure the communities of Bristol are safe, happy and moving. We work with a range of external agencies delivering services directly on behalf of Bristol City Council, our neighbouring local authorities and clients nationwide.
Join us and you'll be part of a fast paced and supportive work environment, giving you the chance to use your skills and develop new ones within a high-profile organisation.
You'll receive an excellent rewards package, including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.
At Bristol City Council, we are passionate about our aim to be an inclusive workplace for all, that reflects the communities we serve, and we believe everyone is valuable. Appointments will be made on merit.
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