- For residents
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- Senior Income Officer
Advice and guidance on applying for the role.
Use the links below and scroll down for information.
To apply for any of our jobs you'll need to register with our recruitment system.
To do this:
- select 'Apply online' on the job you want to apply for
- answer the right to work screening question
- select 'New user registration'
You'll need to provide some details and an email address and password. These will be your username and password for the recruitment system.
You'll get an email confirmation when you've registered.
Your email address will be your username the next time you log in.
Apply as soon as you can. Try not to leave it until just before the closing date to submit your application. We don't want you to miss our on applying because of an issue with your internet connection, for example.
The job description describes the role's responsibilities.
Use the job description to understand what you'll be doing if you get the job. It outlines the:
- job purpose
- key job outcomes
- accountabilities
The person specification describes what you need to apply for the role. Use this document to assess whether you can meet the requirements of the role.
The person specification is broken down into:
- essential criteria (you must have these to apply for the role)
- desirable criteria (not essential to apply)
It outlines any qualifications, experience and skills you need for the role.
At the beginning of your application, you'll need to answer some screening questions relevant to the role you're applying for.
A screening question which applies to all our roles is related to the Right to Work in the UK. To work for Bristol City Council, you must have the Right to Work in the UK.
When you've answered the screening questions you'll be taken through to your Application Summary page. On the left side of the screen you'll see the different pages you need to complete to submit your application.
An exclamation mark will indicate that the page is not complete, and a check mark will indicate that the page is complete. When you've completed each section you'll be able to select the 'Apply' option to submit your application.
This page asks for some basic personal information so that we can contact you about your application.
You'll need to provide an email address and a phone number if you can. Our shortlisting process is anonymised, so your name will not be visible until the shortlisting process has been completed.
On this page you'll need to provide your education and training history.
This may include school, college, university and any other education you've completed. You can include any additional training undertaken during your career such as equality and diversity training, health and safety training, and anything else you feel is relevant to your application for the role.
Starting with your most recent period of employment, you'll need to provide your employment history.
For each job, you'll need to give:
- the period of employment
- the job title
- a brief description of the job and main duties
- the reason for leaving
You can add as many periods of employment as want to.
If you're applying for a role which requires a criminal background check, you must include the reasons for any gaps in your employment history.
The further information section is central to your application because it's where you show how you meet the criteria in the person specification.
Refer to the person specification when completing this section, and show with examples how you meet each of the essential criteria listed.
Sometimes we get lots of applications, so when possible, show how you meet the desirable criteria. You may feel that your previous employment makes you an ideal candidate for the role, but we won't shortlist you for interview unless you meet all of the essential criteria.
If you're disabled or a care leaver, and have declared this on the relevant section of your application form, you're guaranteed an interview if you meet all of the essential criteria.
Please ensure that you give an example of each of 12 criteria in the person specification. Make sure that your examples are specific to your own skills and experience.
Include the details of two people who can provide a reference for you. Your first reference must be from your current employer, or your most recent employer.
We request references for candidates once a job offer has been made and accepted, unless the role requires a DBS check. The Senior Income Officer does not require a DBS check.
Bristol City Council is working to ensure that its workforce reflects the city's diverse population. We can only judge our success in this area if we collate diversity monitoring information. The information you provide is treated with the strictest confidence and is not shared with the hiring manager. It is only used for monitoring purposes.
Bristol City Council is an inclusive employer, and we welcome applications from all sections of the community. We make recruitment decisions based on the knowledge, skills and experience required to do the job.
When the job has closed the shortlisting panel will carry out a shortlisting process. We assess each application against the criteria in the person specification to decide who has met the criteria and will be invited to interview.
The shortlisting panel is made up of two or more recruitment trained colleagues including the hiring manager. They review each application independently before reviewing as a panel to make a final decision.
If you're shortlisted for interview, we'll email you to invite you. If you haven't been shortlisted, we'll email you to tell you.
Email bristolresourcing@bristol.gov.uk if you're unsuccessful and would like feedback on your application.
If you're successful in your application, we'll email you to invite you to an interview. You'll need to log in to your careers account and select a time and date from the options provided by the hiring manager. You'll find any additional information about the interview in your careers account. This could include information on practical assessments such as presentation topics. This information is not in your confirmation email.
The interview process may involve different methods used to assess your suitability for the role. Each assessment method is outlined in the assessment method key in the job's person specification. It describes how each criteria may be assessed during your interview. You should prepare examples based on this.
You'll be interviewed by two or more recruitment trained Bristol City Council employees. The interview will either be face-to-face or on an online video conferencing tool such as Microsoft Teams.
If you have any questions about your interview, contact the hiring manager before your interview date.
If you're disabled because of physical or mental impairments and require reasonable adjustments for the application process or for your interview, email bristolresourcing@bristol.gov.uk
Reasonable adjustments can be physical adjustments. For example:
- wheelchair users to have their interview on the ground floor
- candidates to complete a written test using a computer
Reasonable adjustments can also be non-physical adjustments. For example, allowing more time for the interview.
This is not an exhaustive list, and we encourage you contact us if you need any support to help you perform to the best of your ability.
If you're successful in your interview and offered the position, we'll make any reasonable adjustment required to support you to do your role to the best of your ability.
It's no surprise that Bristol is consistently rated as one of the best places to live and work in the UK.
Join us and you'll get more than a challenging job; you'll enjoy all the benefits of living and working in one of Europe's most vibrant and best-located cities.
Our international reputation as a centre of culture and place to visit has grown dramatically in recent years, partly thanks to the council-led regeneration of the city centre and historic Harbourside.
With great architecture and stunning views, a host of cultural attractions and a great range of places to eat and drink, the city welcomes over nine million visitors every year.
It also offers one of the country's widest selections of music, multimedia and performance venues, nightclubs, art galleries, museums and historic buildings.
Bristol can provide a shopping experience to suit every taste and pocket. The best-known high street names can be found in the heart of the city's £500 million Cabot Circus development. We have more independent shops than any other major city and if you head to vibrant locations like Park Street, Whiteladies Road, Gloucester Road, Clifton Village and the historic St Nicholas Market, you'll find just the unusual and individual gift you were looking for.
In and around the hustle and bustle of the city, Bristol boasts over 400 gardens and parks, ideal for walking, cycling and relaxation.
As well as all this, and more, Bristol is within easy reach of some of Britain's most stunning landscapes, such as the Cotswolds, Cheddar Gorge, Stonehenge and Somerset, Devon and South Wales countryside and coast.
It's easy to get to the rest of the UK and Europe from Bristol; of all the major UK cities, it's the nearest to London and has unrivalled rail and motorway links, not to mention one of the country's fastest growing international airports.
Its green and blue spaces, compact nature and diverse, village-like communities make it a great place to live and visit.
You can find out more about Bristol's attractions at our tourism website, Visit Bristol, and there's a wide range of information about the city on the Bristol City Council website.
- Closing date: Sunday 9 June 2024
We're Bristol City Council, a vibrant local authority responsible for providing services to the 450,000-strong population of Bristol.
We provide hundreds of day-to-day services, from being a landlord, providing social care and running our museums and parks, we deliver a diverse range of services to support people who live and work in Bristol, and people who visit the city too.
Read about our pdf corporate values and behaviours (157 KB) .
Bristol is a successful city with much to be proud of but, like all cities, we have our challenges. The city's success does not reach everyone living here and this brings some difficult issues.
Through the One City Plan Go to https://www.bristolonecity.com/ (opens new window), we are working with partners towards an ambitious shared vision for 2050 of being a fairer, healthier and safer Bristol, a city of hope and aspiration that includes everyone in the city's success.
We're looking for innovative and talented individuals who can help us achieve this vision and the promises we've made in both our Corporate Strategy and Equality and Inclusion Strategy. We want people who share our values and commitment to serve the city, its communities and citizens.
It's a great time to join us - we're changing how we deliver our services, ensuring the council is one that people are proud of and which delivers its priorities to high standards.
We need dynamic people from a diverse range of backgrounds who are keen to work in a fast-paced environment to help empower people to live successful and independent lives as part of their community.
We're looking for people as vibrant, as inspiring and as unique as the city of Bristol itself.
- Closing date: Sunday 9 June 2024
We offer a competitive salary, along with a generous benefits package. We also offer a commitment to your professional development, with access to a Learning and Development fund, and apprenticeship levy.
To help us to achieve our ambitions you will be able to benefit from a range of family friendly policies with access to flexible and agile working practices. You will spend time working in the office, at home and out and about on your ‘patch' visiting residents at their properties. With 25 days of annual leave plus bank holidays, increasing to 30 days after five years of continuous service, you'll also have the option to buy additional leave through our annual leave top up scheme.
Your feedback is important to us as an organisation, and you will have the opportunity to voice your views through our various staff-led groups which includes: embRACE staff network, Disabled Colleagues Network, LGBT+ group, and the Young Professionals Network.
You'll join a supportive organisation and have access to an anonymous Employee Assistance Programme should you need it.
Bristol is regularly voted to be one of the country's most desirable places in which to live and work, and that is something that we wholeheartedly agree with. As such, we'll support you with a good work-life balance and your endeavours will be rewarded with a competitive benefits package and access to the local government pension scheme.
All complemented by a truly great role in an attractive and collaborative agile working environment, you'll have the chance to make Bristol a better place and contribute to its future.
Senior Income Officers
£29,777 to £32,076 + benefits
Full time, permanent
Begin your new career with us! We are looking for enthusiastic individuals who want to work in our diverse and friendly team.
As a Senior Income Officer, you'll help collect rent to sustain tenancies, ensuring that residents have access to the support that they might need while we navigate the cost of living crisis.
This is a varied role and we will ensure that you have all the training you could need. We are really proud of our service and would love to continue to grow with your help!
Your role
You will oversee your own patch by taking a proactive, innovative approach to recovering and preventing rent arrears.
You'll decisively escalate and manage cases that require further action and engage with residents to negotiate arrangements and provide advice to those that need it.
This role is very flexible and no two days are the same! A typical week will see you working at home, in the office and out and about on your ‘patch', visiting residents at their properties.
You'll be dynamic in delivering our vision for a high-quality service for residents.
About you
We're looking for people with:
- enthusiasm!
- great interpersonal skills
- the ability to work independently and as part of a team
- willingness to learn
- good attention to detail
See pdf A Day in the Life of a Senior Income Officer (100 KB) for an insight into what a typical day in this role could look like.
See the benefits.
Discuss the role
For an informal discussion about the role, email chris.rabbetts@bristol.gov.uk or deena.patel@bristol.gov.uk
Closing date: Sunday 9 June 2024
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