Make a complaint or give feedback about council housing, housing benefits or private housing.

Housing Ombudsman: Call for Evidence on housing maintenance

Fill in the Repairing Trust: Call for Evidence survey to tell the Housing Ombudsman your experiences of housing maintenance.

Survey closes 25 October 2024.

Before you make a complaint, you could try one of the following services:

If you'd still like to make a complaint or give feedback complete our online form.

Make a complaintAll complaints are confidential
Give feedbackWe read your comments carefully, but don't usually reply

 

Other ways to make a complaint or give us feedback

Visit

Visit our Citizen Service Point.

Write to

Customer Relations (100 TS)
PO Box 3399
Bristol
BS1 9NE

Alternative formats

For assistance with making a complaint or giving feedback in another language, braille, larger print or on audio tape, email complaints.feedback@bristol.gov.uk or use the above methods to get in touch.

We can also arrange language interpreters and sign-language interpreters.

If you're not happy with our response to your complaint

If you have escalated your complaint to stage 2 and are still not happy with our final response, you can contact a councillor or MP for help:

Alternatively, you can make a complaint direct to an Ombudsman. This may be the Housing Ombudsman or the Local Government and Social Care Ombudsman. You will have been provided with their information in our stage 2 response.

You can find out about our complaint process in our pdf Complaints Policy (394 KB) , with the stages explained in Chapter 13.

Housing Ombudsman Complaint Handling Code

Our most recent self-assessment against the Housing Ombudsman's Complaint Handling Code, including performance statistics, service improvements made and planned improvements for the future.