Right to Buy Co-ordinator
£26,873 to £28,770
Full time, permanent
The role
As a Right to Buy (RTB) Co-ordinator, you'll need to be:
- delivering the highest level of service to residents, while balancing a complex workload of RTB applications from council tenants
- providing a customer focused service that meets statutory timescales for RTB applications
In a diverse and varied role, your duties will include but are not limited to:
- giving advice to tenants on their RTB applications
- managing RTB applications from initial application through to completion
- explaining the process to customers and obtaining all relevant information required
- having an awareness of fraudulent claims, escalating to Management for review
- liaising with colleagues in other departments and other Housing Providers to obtain the necessary supporting information
See the attached job description for more details.
This role requires a certain level of flexibility. A typical week will see you working at home, in the office and out and about in the community, visiting residents at their properties and other locations. You'll be active in delivering our vision for a high-quality service for residents.
About you
Organised with an attention to detail, you thrive in a customer facing professional environment. Your excellent interpersonal and organisational skills will play a vital part in your success in this role.
You'll have the confidence and capacity to:
- deal with a variety of scenarios on a day-to-day basis
- be an excellent negotiator
- understand the RTB process
You'll be someone who takes ownership over your work, a self-motivator who finds reward in achieving great results.
For further information regarding the role, or if you have any questions, contact James Bannerman via james.bannerman@bristol.gov.uk or Julie McKay via Julie.mckay@bristol.gov.uk
If you're interested in applying for this challenging but rewarding position, we recommend you read the Application Guidance section before you apply.
Closing date: Thursday 20 June 2024.
Interviews anticipated to take place Thursday 27 June and Friday 28 June 2024.